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Product Designer

Location: Madrid
Reference: DESIGN_MAD

Company Description


Citibox is a well-funded Spanish start-up that is on a mission to solve the challenges of B2C parcel delivery that carriers face today (last mile) through the mass deployment of smart mailboxes in residential buildings. It is the leading player in this space in terms of ecosystem development, based on;

  • the proprietary technology it has developed (universal, open and scalable), 
  • the agreements it has reached with all relevant Spanish carriers,
  • the deployment of smart mailboxes, and 
  • the profitability of each unit installed.


Role Description

As a Product designer at citibox you are responsible for translating  the business needs and customer needs  into the product. Creating compelling solutions that people love and want to use. This includes owning the entire UX and design process end to end, from user research, information architecture creating prototypes, wireframes down to the final design

You will translate complex ideas, business language and processes into cohesive and compelling and engaging products. You will employ creative problem solving to develop detailed concepts and processes into refined, comprehensive design solutions.

The key responsibilities are: 

  • Own how we understand users and how to translate customer needs into our products.
  • Support all design decisions with strategic and/or business reasoning.
  • Support diverse creative projects in different media: print, digital and industrial design.
  • Design systems not UI,
  • Design doesn't end with the designer. Teach how to harness the power of design to be a means for getting our business outcomes.


The role reports to the Product Lead. It will be a highly visible role in the organization

Who are you

Personal fit

  • Excellent communicator, both oral and written. 
  • Inquisitive and creative, always willing to innovate and move away from the status-quo.
  • Self-starter, proactive and forward-thinking
  • Ability to work under pressure and meet deadlines
  • A team player, receptive to ideas from others. 
  • Excellent interpersonal skills
  • Adaptable with a “can-do attitude” being always positive and energized by working in a fast-paced environment characterized by constant change.
  • Clear eagerness to learn continuously.
  • Lead with an outcome-driven approach.


Experience and Skills...

… You need to have

  • Ability to develop projects from creative conception to final deliverable.
  • Ability to work independently and prioritize under narrow time limitations and/or with interruptions to produce accurate results within quick turnaround times.
  • Ability to organize and lead meetings focused on day-to-day activities and propose new meetings to make more impact on our business outcomes.
  • Ability to turn user needs detected across all feedback channels into product opportunities.
  • Strong verbal and written communication skills; ability to clearly articulate ideas.
  • At least 3 years experience designing and shipping digital products and systems, not only websites.
  • Tenacity, diplomacy, and a sense of humor.
  • Fluent English


… It'd be nice to have 

  • Experience in user research.
  • Experience in industrial design.
  • Experience working with software and hardware development teams.
  • Previous experience in a start-up environment.
  • Jobs-to-be-done knowledge
  • Experience working with continuous discovery with tools like Opportunity solution tree.

What's in Citibox for you

  • The opportunity to join a start-up that is in continuous growth and development.
  • Although our HQ is in Madrid close to Retiro, you can work almost anywhere in the world, as long as there is a good connection to join the meetings.
  • Learn, train and develop both professionally and personally.
  • We work together to create a strong corporate culture and values.
  • Attractive remuneration, and a career plan that we will build together.
  • Social benefits that make you feel happy.
  • At Citibox we have 25 vacation days, and your birthday is on us.
  • Flexible hours, whether you're an early riser or an early sleeper.
  • MacBook Pro, our goal is that from the beginning you have the best equipment and tools.


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Qué dicen de nosotros

Notificaciones en tiempo real

Funciona genial, te avisan cada día para que no se te olvide y la recogida es rápida y fácil


Recoge siempre tus paquetes

Es tremendamente útil tener este servicio. Fin de problemas en la recepción de paquetes. MAGNÍFICO.


Contacto 0

Genial, estupendo, fabuloso, creo que es el mejor método de entrega si no quieres tener contacto con el mensajero


24 horas

Creo que me sería difícil ahora vivir sin Citibox al tenerlo ahí siempre disponible 24h y por su facilísimo uso.