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Privacy policy

Privacy policy

This Privacy Policy regulates the collection and processing of personal data that are provided by Users, when they access, browse or make use of the functionalities of the Citibox Application (hereinafter, the Application).

When for the use or request of any service it is necessary to provide personal data, users will guarantee its veracity, accuracy, authenticity and validity. In this sense, it will be the users' obligation to keep the data updated in a way that corresponds to the reality at all times.

Acceptance of this Privacy Policy means that the User empowers Citibox Smart Services, S.L. with NIF B98747561 (hereinafter, Citibox), and domicile in Madrid, Calle Eucalipto 33, Floor 3o, 28016, as owner of the Application, to process your personal data for the purposes stipulated below:

User registration

User registration requires the facilitation of your phone number and its link to a Citibox ticket office. This data, together with your first and last name will be processed in order to manage the reception of packages by you through the lockers of Citibox, inform you of the deposit of a package addressed to you at one of our lockers and, in those cases where possible, send you information about the status of your shipment. The processing of such data is necessary to provide you with the requested service. Your data will be kept for 36 months from your last interaction with Citibox.

Unregistered user package pickup

We inform you that in case your courier or marketplace indicates as a place of delivery a Citibox ticket office, it will provide us with your identification and contact details in order to process the collection of your package in one of our lockers, inform you of this circumstance and assist you in opening the selected ticket office. Your data will be processed for the sole purpose of managing the collection of your package based on our legitimate interest in fulfilling our contractual obligations with our customers. This data will be kept for the period of 36 months after the delivery of your package.


In the event that the user is registered with Citibox or has contracted services through Citibox, we may, based on our legitimate interest, process your data to send you our own commercial information about products or services similar to those currently provided by this data will be retained for this purpose as long as the relationship with Citibox remains in force.

Third-party advertising

The User may request that Citibox send him commercial information, promotions or discounts of third-party enterprises by checking the corresponding box or button. Your data will be processed for this purpose based on your consent and kept for a period of 36 months.

In the event that the User does not have a contractual relationship with Citibox, we may send him/her own commercial information if he/she consents. This data will be kept for a period of 36 months.

The User may revoke the consent for the processing, as well as exercise the rights of access, rectification, deletion, portability, opposition and limitation to the processing, making it known to Citibox through an email addressed to or indicating it to the physical address mentioned above, indicating as subject "Data Protection". In both cases, the communication must be accompanied by any official document that allows identification, to prevent access to your data by third parties. Finally, the User may communicate any modification in writing or request the cancellation, indicating it at any of the addresses provided.

At any time, the User may file a complaint with the supervisory authority.