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Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy regulates the collection and processing of personal data that are provided by Users, when they access, browse or make use of the functionalities on the Website accessible from the URL: https://citibox.com/ (hereinafter, the Website).

When for the use or request of any service it is necessary to provide personal data, users will guarantee its veracity, accuracy, authenticity and validity. In this sense, it will be the obligation of the users to keep the data updated in a way that corresponds to the reality at all times.

The controller is Citibox Smart Services, SL, (hereinafter, Citibox) with NIF B-98747561 and headquarters at C/ Eucalipto 33, Planta 3, 28016 Madrid (Spain), as the owner of the Website, and will treat them for the purposes stipulated below .

Data collection, purposes, legitimation basis and conservation terms:

The acceptance of this Privacy Policy means that the User empowers Citibox Smart Services, S.L. with NIF B98747561 (hereinafter, Citibox), and headquarters at C/ Eucalipto 33, Planta 3, 28016 Madrid (Spain), as owner of the Website, to process your personal data for the purposes stipulated below:
Contact and information request:

a. The User can contact Citibox and request information about the possibilities of installing Citibox mailboxes in his company or address. In the case of courier professionals, they may request information in case they are interested in providing their services through Citibox. Users and Professionals may request such information through the forms established for this purpose on the Website. To do this, they must provide Citibox with the name and surname, email, country, contact telephone number, NIF and company (if applicable). Citibox will use this information to process the query and contact the User or Professional.

In both cases, the processing of your data is intended to meet your request for information, the basis of said treatment being consent.

The data retention period for this purpose will be one year, unless other terms apply.

b. Own advertising: If the User expressly authorizes it, based on their consent, Citibox may send advertising of the services and / or promotions by electronic or postal means. You may revoke that consent at any time. The data retention period will be 3 years.

c. Third-party advertising: If the User expressly authorizes it, based on their consent, Citibox may send advertising of the services and / or promotions of third parties with which we collaborate, by electronic or postal means. You may revoke that consent at any time. The data retention period will be 3 years.

d. Human resources: The User can contact Citibox to be part of the selection processes that are being carried out in the company, through the email provided for this purpose on the Website. In that case, based on the consent of the interested party, Citibox will process the data provided in order to manage its selection processes. The term of conservation of the data by Citibox will be one year.

e. Cookies: The Website has technology for the implementation of files called cookies on the equipment that is used for access and navigation through the Website. Cookies can be blocked or disabled at any time through the browser configuration options, and are used to improve your browsing experience on our website, analyze user navigation and offer personalized content. If you want more information you can consult our Cookies policy.

The legal basis of the processing of such data is based on the consent of the User.

Exercise of rights

The User can revoke the consent given for the processing of his personal data, as well as exercise his rights of access, rectification, deletion, portability, opposition and limitation to the processing, making it known to Citibox through an email addressed to rgpd@citibox.com or indicating it to the physical address indicated above, indicating as subject "Data Protection".

In both cases, the communication must be accompanied by any official document that allows identification, to prevent access to your data by third parties. Likewise, if the User deems it relevant, he/she may file a complaint with the competent data protection authority.

Modification of the Privacy Policy

Citibox reserves the right to modify its privacy policy at any time, respecting the current legislation on data protection and prior due communication to the interested parties.