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Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy regulates the collection and processing of personal data that are provided by Users, when they access, browse or make use of the functionalities on the Website accessible from the URL: (hereinafter, the Website).

When for the use or request of any service it is necessary to provide personal data, users will guarantee its veracity, accuracy, authenticity and validity. In this sense, it will be the obligation of the users to keep the data updated in a way that corresponds to the reality at all times.

The controller is Citibox Smart Services, SL, (hereinafter, Citibox) with NIF B-98747561 and headquarters at C/ Eucalipto 33, Planta 3, 28016 Madrid (Spain), as the owner of the Website, and will treat them for the purposes stipulated below .

Data collection, purposes, legitimation basis and conservation terms:

The acceptance of this Privacy Policy means that the User empowers Citibox Smart Services, S.L. with NIF B98747561 (hereinafter, Citibox), and headquarters at C/ Eucalipto 33, Planta 3, 28016 Madrid (Spain), as owner of the Website, to process your personal data for the purposes stipulated below:
Contact and information request:

a. Contact: Through the Website, the user has different channels to contact us and to be able to ask questions or request an support they may require regarding our services. Contact can be made by phone, chat or email, as requested by the user. In all these cases, the purpose of the processing is the management of the user’s request, with the basis of this processing being the user consent. The period for keeping the data for this purpose will be 3 months from receiving the request.

Request for information to install mailboxes: The User can get in touch with Citibox and request information about the possibility of installing Citibox mailboxes in their company or residence. In the case of courier professionals, they can request information in the event of being interested in providing their services through Citibox. Users and Professionals may request this information through the forms established for this purpose on the Website. For this, they should provide Citibox with their name and surname, email, country, contact phone number, NIF and company (where applicable). Citibox will use these details to process the enquiry and contact the User or Professional. 

In both cases, the purpose of the data processing is to answer your request for information, with this being the basis for consent.

The conservation period for this data will be one year, unless other periods apply

b. Own advertising: If the User expressly authorizes it, based on their consent, Citibox may send advertising of the services and / or promotions by electronic or postal means. You may revoke that consent at any time. The data retention period will be 3 years.

c. Third-party advertising: The User may ask Citibox to send them marketing information, promotions or discounts from third parties by clicking the corresponding box or button. These companies operate within the following sectors: training, retail, entertainment and telecommunications. The User’ s data will be processed for these purposes on the basis of their consent, and will be stored for a period of 36 months.

d. Human resources: The User can contact Citibox to be part of the selection processes that are being carried out in the company, through the email provided for this purpose on the Website. In that case, based on the consent of the interested party, Citibox will process the data provided in order to manage its selection processes. The term of conservation of the data by Citibox will be one year.

e. Cookies: The Website has technology for the implementation of files called cookies on the equipment that is used for access and navigation through the Website. Cookies can be blocked or disabled at any time through the browser configuration options, and are used to improve your browsing experience on our website, analyze user navigation and offer personalized content. If you want more information you can consult our Cookies policy.

The legal basis of the processing of such data is based on the consent of the User.

Exercise of rights

User Rights: The User may withdraw their consent for the processing of their data, and may also exercise their rights of access, rectification, erasure, portability, opposition and limitation of processing by sending an email to the data protection officer at Citibox at, or by writing to the postal address indicated above, with the subject “Data Protection”.

Should we have any doubts about their identity, we may ask them to provide us with a copy of an official document that can be used as identification, to avoid any third parties accessing their data. Finally, the User may ask to be unsubscribed or inform us of any amendments in writing by contacting us at any of the addresses provided. The User may at any time file a complaint with the Spanish Data Protection Agency (AEPD).


Modification of the Privacy Policy

Citibox reserves the right to modify its privacy policy at any time, respecting the current legislation on data protection and prior due communication to the interested parties.


Date updated: 31 May 2021.