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Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy regulates the collection and processing of personal data that are provided by Users, when they access, browse or make use of the functionalities on the Website accessible from the URL: (hereinafter, the Website).

When for the use or request of any service it is necessary to provide personal data, users will guarantee its veracity, accuracy, authenticity and validity. In this sense, it will be the obligation of the users to keep the data updated in a way that corresponds to the reality at all times.

The controller is Citibox Smart Services, SL, (hereinafter, Citibox) with NIF B-98747561 and headquarters at Calle Menorca 3, Floor 2, 28009 Madrid (Spain), as the owner of the Website, and will treat them for the purposes stipulated below .

Data collection, purposes, legitimation basis and conservation terms:

The acceptance of this Privacy Policy means that the User empowers Citibox Smart Services, S.L. with NIF B98747561 (hereinafter, Citibox), and headquarters at C/ Eucalipto 33, Planta 3, 28016 Madrid (Spain), as owner of the Website, to process your personal data for the purposes stipulated below:

Contact: Through the Website, the user has different channels to contact us and to be able to ask questions or request any support they may require regarding our services. Contact can be made by phone, chat or email, as requested by the user. In all these cases, the purpose of the processing is the management of the user’s request, with the basis of this processing being the user consent. The period for keeping the data for this purpose will be 1 year  from receiving the request.

Request for information to install mailboxes: The User can get in touch with Citibox and request information about the possibility of installing Citibox mailboxes in their company or residence. In the case of courier professionals, they can request information in the event of being interested in providing their services through Citibox. Users and Professionals may request this information through the forms established for this purpose on the Website. For this, they should provide Citibox with their name and surname, email, country, contact phone number, NIF and company (where applicable). Citibox will use these details to process the enquiry and contact the User or Professional. 

In both cases, the purpose of the data processing is to answer your request for information, with this being the basis for consent.Both contact and requests for information may lead to the possible contracting of Citibox services so that, depending on the user's request, data processing may be the basis of the development of pre-contractual relationships.

The conservation period for this data will be one year, unless other periods apply.

Own advertising: If the User expressly authorizes it, based on their consent, Citibox may send advertising of the services and / or promotions by electronic or postal means. You may revoke that consent at any time.The treatment of the data will be maintained as long as the granted consent is not withdrawn.

Third-party advertising: If the User expressly authorizes it, based on their consent, Citibox may send them marketing information, promotions or discounts from third parties. These companies operate within the following sectors: training, retail, entertainment and telecommunications. You may revoke this consent at any time. The treatment of the data will be maintained as long as the granted consent is not withdrawn.

Human resources: The User may contact Citibox to provide his/her curriculum and to be able to apply for vacant positions and selection processes that may be of interest to him/her.In that case, based on the consent of the interested party, Citibox will process the data provided in order to manage its selection processes. The term of conservation of the data by Citibox will be one year.

Cookies: The Website has technology for the implementation of files called cookies on the equipment that is used for access and navigation through the Website. Cookies can be blocked or disabled at any time through the browser configuration options, and are used to improve your browsing experience on our website, analyze user navigation and offer personalized content. If you want more information you can consult our Cookies policy.

The legal basis of the processing of such data is based on the consent of the User.


In order to guarantee an adequate provision of services, Citibox relies on third party providers, such as CRM or hosting, to develop its activity. These suppliers will be considered data processors or sub-processors according to personal data protection regulations. You can check our list of suppliers through the following table:


Registered office

Type of Service

Atlassian, Inc. 593797948

San Francisco (California)

- Software development

- Using of Jira tool as ticketing tool

Commify Iberia, S.L. B63816284


- The provision of shipping services SMS and other wireless services business through Esendex

Intercom, Inc. 751729645

Coppell (Texas)

- Software development

- Chat messaging platform

Kairos Digital Analitycs and Big Data Solutions, S.L. B87089231


- Using Kairos as field service managemtn tool

OneSignal, Inc. TBD

San Mateo (California)

-Software development

-Using Onesignal as push notification service

Salesforce Com, Inc. 943320693

San Francisco (California)

- Software development

-Using Salesforce as CRM and Marketing Automation tool

Tableau Software, Inc. 470945740

Seattle (Washington)

-Software and products development

-Using Tableau as Data visualization tool

Zendesk, Inc. 264411091

San Francisco (California)

-Software development related to customer support, sales, and other customer communications


Mountain View, California

-Using Google Drive as is a file storage and synchronization service developed by Google

-Other services of Google: email, calendar, video-communication service

SendGrid (Twilio SendGrid)

Denver, Colorado

-Software development

-Using Sendgrip as customer communication platform for transactional and marketing email

Exercise of rights

The User may withdraw their consent for the processing of their data, and may also exercise their rights of access, rectification, erasure, portability, opposition and limitation of processing by sending an email to our Data Protection Officer at Citibox at, or by writing to the postal address indicated above, with the subject “Data Protection”.

Finally, the User may ask to be unsubscribed or inform us of any amendments in writing by contacting us at any of the addresses provided. The User may at any time file a complaint with his Data Protection Authority.

Modification of the Privacy Policy

Citibox reserves the right to modify its privacy policy at any time, respecting the current legislation on data protection and prior due communication to the interested parties.

Last update: December 2st 2021