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Legal Disclaimer

Legal Disclaimer
General Terms and Conditions of Use

Welcome to Citibox we are pleased to make the Citibox app available to you.

For this purpose the service provider behind the provision of this web is: 

  • Address: C\ Menorca 3, Floor 2, 28009 Madrid
  • TAX ID: B98747561
  • Commercial Register of Valencia, Volume: 9982, Folio: 218, Section: 8, Registry Sheet: V 166024, Entry: 1st

Users may establish direct and effective communication with CITIBOX by means of written communication sent to the address indicated above, as well as by any of the following means:


Please note that access and use of the web implies that you, as a professional user (hereinafter "you") understand and accept expressly and unreservedly this legal notice and other applicable terms and conditions, assuming, therefore, all the obligations and rules included in the texts. WE REMIND YOU THAT IN ORDER TO USE ANY OF THE SERVICES THAT WE OFFER YOU, IT IS ESSENTIAL TO HAVE READ, UNDERSTOOD AND ACCEPTED THEM.

On the other hand, it must be taken into account that this document is one of those that form part of the legal texts that regulate important issues such as: 

  • the use and navigation of the web, as well as our responsibility as service providers of the information society (Law 34/2002, of Services of the Information Society and Electronic Commerce), and of you as users, in the terms and conditions of use of the app (hereinafter “General Terms of use” or "ToU");
  • the use by us, our partners or third parties, of data storage and retrieval devices (cookies), relating to your online behaviour, preferences, navigation through the app, in the cookies policy
  • the processing of personal data, which identifies or can identify users, in accordance with the applicable regulations, especially Regulation, 679/2016, General Data Protection (hereinafter, RGPD), and the Organic Law, 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, LOPDGDD), development regulations and other notes, reports, or resolutions of the supervisory authorities, European or Spanish, through the privacy policy


If at any time the user disagrees with the content of this Legal Notice or any of the other terms and conditions, it is recommended not to use the app, since such use implies that the contents herein are known, understood and accepted in full.



Intellectual and industrial property

All intellectual and industrial property rights on the Website and all its contents, including programming, design, applications, graphics, codes, text or images present therein belong exclusively to Citibox, or account with enough rights and / or authorizations for its exploitation.

Likewise, the domain name, trademarks, trade names, and in general, any distinctive sign found on the Website are also owned by Citibox or have the necessary licenses to use them.

As a consequence of the foregoing, any reproduction, distribution, public communication (including making available), transformation or any other form of exploitation, not even citing the sources, is prohibited, unless prior and express consent is available in writing from Citibox or the exclusively owner of the affected rights.

If you detect any infringement of intellectual and / or industrial property rights on the Website, please send us an email to Citibox as soon as possible.

Third party links

The Website is likely to contain links to pages or websites owned by third parties outside of Citibox. In this case, Citibox does not assume any responsibility for such links or for the contents that can be accessed by activating them, as it does not approve or review their functions, advertising or, in general, the information included in said pages, exempting themselves from any responsibility for its content or its proper functioning or the consequences or damages that may occur as a result of access to them.

The user who accesses any of these links will do so at their own risk and venture, assuming the externality of said content and the inability of Citibox to guarantee that there are no threats, malware or viruses, or that they contain illegal content or other links that, in turn, take sites with one or more of the aforementioned characteristics.

Exclusion of liability

Citibox dedicates effort in making the services and functionalities of the Website permanently available. However, when you access it, it will be shown “as is”, according to the availability and limitations that concur in each moment.

Despite Citibox's continued effort to protect the systems and content included in the Website, for which purpose it uses the usual security standards on the Internet, it is not possible to offer full guarantees regarding the intrusions or loss of information that may occur . Similarly, the absence of viruses or other harmful elements on the Website or on third-party pages that may cause alterations in the user's computer system, both software and hardware, cannot be guaranteed. For this reason, the user assumes and understands that there are situations that may escape the control of Citibox.

Citibox declines all responsibility arising from misuse by the user of the Website, as well as for the breach of the obligations or commitments assumed under these General Conditions of Use or in any others that will be applicable.
In general, neither Citibox nor its collaborators will be liable in case of loss of profit or damage arising from any issue.

Data protection and privacy

The collection of personal data through the Website and its treatment by CITIBOX are regulated through a specific Privacy Policy that the user can access by clicking here

General issues

Safeguarding and interpretation

These General Conditions of Use constitute an agreement between you and Citibox.
If the competent authority declares any provision to be unlawful, invalid or unen executable, it shall mean that it must be interpreted in the manner closest to the original intent of such provision. However, such a statement in respect of any or some clauses shall not prejudice the validity of the remaining clauses.

Citibox's failure to enforce strict compliance with any of the terms of these Terms does not and cannot in any way constitute a waiver on its part to require it in the future.


The language applicable to these General Conditions of Use is Spanish. If an English version is offered it is for the convenience of the user. Therefore, the user expressly accepts that they are governed by their Spanish version.

If there is any contradiction between what is indicated in the Spanish version of these Terms and what is indicated in the translation, in any case the Spanish version will prevail.

Legislation and jurisdiction

These conditions shall be governed by or construed in accordance with Spanish law in matters not expressly established. The parties agree to submit any dispute that may arise from the provision of the products or services referred to in these Terms, Courts and Tribunals of the provider's domicile, unless other jurisdiction is applicable, such as if the User has consumer status, in which case the jurisdiction of the consumer will apply in accordance with the applicable regulations for the defense of consumers and users.