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First-time success with our parcel boxes

We guarantee 100% that the first delivery attempt will be successful, even when the recipient isn't at home.

Download the app for couriers

Mensajero repartiendo en carretilla + patterns

REDUCE TIME PER DELIVERY

Forget about
arranging delivery times
and making phone calls. y 
Our parcel boxes are always
there waiting for you.

  

Delivery in a matter of seconds reduces overall delivery times and stops.

Daily delivery routes are faster, and there’s no need to go inside buildings. Furthermore, you’ll be able to greatly reduce the number of non-deliveries.

Prototipo app Citibox para mensajeros para realizar una nueva entrega

USE

How to use Citibox

Download the Citibox App for couriers, register your details and follow the instructions to make your delivery.

Google Play Citibox   App store Citibox

How does it work?

Couriers
Couriers

Once inside the building, you’ll get the box number and the code for opening it.

 

Residents
Residents

Once the delivery has been made, the buyer receives a message on their mobile to say that they can collect it.

 

HAVE A QUESTION?

Citibox help centre

You’ll find explanations and videos with more information in our help centre

ZERO CONTACT DELIVERIES

To prevent contagion within the buildings.

No contact

Delivery with no need for any contact between courier and buyer, or with any other members of the community

Close to the door

The parcel boxes are placed as close to the door as possible.

Exclusive use

The use of the parcel boxes is for residents only, the general public have no access.

DIRECTIONS

+203,000 neighbours enjoy Citibox parcel boxes, but... where can they be found?

There’s clear signage on Citibox buildings.
There’s clear signage on Citibox buildings.
The parcel boxes are located in the common areas behind the main door.
The parcel boxes are located in the common areas behind the main door.
You’ll find them in high transit areas, near the stairs of the lifts.
You’ll find them in high transit areas, near the stairs of the lifts.
hey’re always in areas that are easily accessible both for you and for the residents.
hey’re always in areas that are easily accessible both for you and for the residents.
Ilustración entrega mensajero

WE WANT TO HELP

And for your business...

We want our parcel box service to help your company to improve productivity. Our purpose is to increase freight capacity and make deliveries more flexible by transforming complex B2C deliveries into the same advantages of a B2B delivery.

Zero contact deliveries
Zero contact deliveries
No need to go upstairs or looking for the flat or community hall. Our parcel boxes are installed at the building lobby to reduce the time spent at each stop.
icono 24h
No more failed deliveries
Our parcel boxes are accessible 24/7
icono logística inversa
Making returns easy
WOW effect for neighbours and couriers

API INTEGRATION

Service Modalities

Packs
Delivery to parcel box
Proof of delivery
Customer service
Network support
Delivery data
Instant delivery
Integrated in the PDA
Route optimisation
Technical support
Reverse Logistics
Parcel box guaranteed
24 hour access
Packs App Citibox
Delivery to parcel box (Y)
Proof of delivery (Y)
Customer service (Y)
Network support (Y)
Delivery data (Y)
Instant delivery (N)
Integrated in the PDA (N)
Route optimisation (N)
Technical support (N)
Reverse Logistics (N)
Parcel box guaranteed (N)
24 hour access (N)
Packs Deliveries
Delivery to parcel box (Y)
Proof of delivery (Y)
Customer service (Y)
Network support (Y)
Delivery data (Y)
Instant delivery (Y)
Integrated in the PDA (Y)
Route optimisation (Y)
Technical support (Y)
Reverse Logistics (N)
Parcel box guaranteed (N)
24 hour access (N)
Packs Returns
Delivery to parcel box (Y)
Proof of delivery (Y)
Customer service (Y)
Network support (Y)
Delivery data (Y)
Instant delivery (Y)
Integrated in the PDA (Y)
Route optimisation (Y)
Technical support (Y)
Reverse Logistics (Y)
Parcel box guaranteed (Y)
24 hour access (N)
Packs Access
Delivery to parcel box (Y)
Proof of delivery (Y)
Customer service (Y)
Network support (Y)
Delivery data (Y)
Instant delivery (Y)
Integrated in the PDA (Y)
Route optimisation (Y)
Technical support (Y)
Reverse Logistics (Y)
Parcel box guaranteed (Y)
24 hour access (Y)
TESTIMONIALS

What they’re saying about us

Real time notifications

Works brilliantly well, they remind you each day so you don’t forget, and collection is quick and easy.

LUIS

You can always collect your packages

This is a really useful service The end of parcel delivery problems Excellent

CRISTINA

Zero contact

Great, brilliant, fabulous! I think it’s the very best way to get your deliveries if you want to avoid contact with the courier 

MARIA

24-hour service

I think it would be hard for me to live without my Citibox now I’m used to it being there 24 hours a day, and it’s so easy to use.

ROBERTO