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First-time success with our parcel boxes

We guarantee 100% that the first delivery attempt will be successful, even when the recipient isn't at home. Forget about arranging delivery times and making phone calls. Our parcel boxes are always there waiting for you.

Download the app for couriers

Courier delivering packages using a trolley
Courier delivering packages using a trolley

REDUCE TIME PER DELIVERY

Forget about arranging delivery times and making phone calls. Our parcel boxes are always there waiting for you.

Delivery in a matter of seconds reduces overall delivery times and stops.

Daily delivery routes are faster, and there’s no need to go inside buildings. Furthermore, you’ll be able to greatly reduce the number of non-deliveries.

Prototype Citibox app for couriers to make a new delivery

USE

How to use Citibox

Download the Citibox App for couriers, register your details and follow the instructions to make your delivery.

Google Play Citibox   App store Citibox

HAVE A QUESTION?

Citibox help centre

You’ll find explanations and videos with more information in our help centre

DIRECTIONS

Where to find our parcel boxes

There’s clear signage on Citibox buildings.
There’s clear signage on Citibox buildings.
The parcel boxes are located in the common areas behind the main door.
The parcel boxes are located in the common areas behind the main door.
You’ll find them in high transit areas, near the stairs of the lifts.
You’ll find them in high transit areas, near the stairs of the lifts.
hey’re always in areas that are easily accessible both for you and for the residents.
hey’re always in areas that are easily accessible both for you and for the residents.

ZERO CONTACT DELIVERIES

To prevent contagion within the buildings.

No contact

Delivery with no need for any contact between courier and buyer, or with any other members of the community

Close to the door

The parcel boxes are placed as close to the door as possible.

Exclusive use

The use of the parcel boxes is for residents only, the general public have no access.

How does it work?

Courier delivering a package to a Citibox
Couriers

Once inside the building, you’ll get the box number and the code for opening it.

Resident receiving a notification so that they can pick up their package
Residents

Once the delivery has been made, the buyer receives a message on their mobile to say that they can collect it.

TESTIMONIALS

What they’re saying about us

Real time notifications

Works brilliantly well, they remind you each day so you don’t forget, and collection is quick and easy

LUIS

You can always collect your packages

This is a really useful service The end of parcel delivery problems Excellent

CRISTINA

Zero contact

Great, brilliant, fabulous! I think it’s the very best way to get your deliveries if you want to avoid contact with the courier

MARIA

24-hour service

I think it would be hard for me to live without my Citibox now I’m used to it being there 24 hours a day, and it’s so easy to use.

ROBERTO