First-time success with our parcel boxes
We guarantee 100% that the first delivery attempt will be successful, even when the recipient isn't at home.
Download the app for couriers
REDUCE TIME PER DELIVERY
Forget about
arranging delivery times
and making phone calls. y
Our parcel boxes are always
there waiting for you.
Delivery in a matter of seconds reduces overall delivery times and stops.
Daily delivery routes are faster, and there’s no need to go inside buildings. Furthermore, you’ll be able to greatly reduce the number of non-deliveries.
USE
How to use Citibox
Download the Citibox App for couriers, register your details and follow the instructions to make your delivery.
How does it work?
Once inside the building, you’ll get the box number and the code for opening it.
Once the delivery has been made, the buyer receives a message on their mobile to say that they can collect it.
HAVE A QUESTION?
Citibox help centre
You’ll find explanations and videos with more information in our help centre
ZERO CONTACT DELIVERIES
To prevent contagion within the buildings.
No contact
Delivery with no need for any contact between courier and buyer, or with any other members of the community
Close to the door
The parcel boxes are placed as close to the door as possible.
Exclusive use
The use of the parcel boxes is for residents only, the general public have no access.
DIRECTIONS
+203,000 neighbours enjoy Citibox parcel boxes, but... where can they be found?
WE WANT TO HELP
And for your business...
We want our parcel box service to help your company to improve productivity. Our purpose is to increase freight capacity and make deliveries more flexible by transforming complex B2C deliveries into the same advantages of a B2B delivery.
API INTEGRATION
Service Modalities
| Packs |
|---|
| Delivery to parcel box |
| Proof of delivery |
| Customer service |
| Network support |
| Delivery data |
| Instant delivery |
| Integrated in the PDA |
| Route optimisation |
| Technical support |
| Reverse Logistics |
| Parcel box guaranteed |
| 24 hour access |
| Packs | App Citibox |
|---|---|
| Delivery to parcel box | (Y) |
| Proof of delivery | (Y) |
| Customer service | (Y) |
| Network support | (Y) |
| Delivery data | (Y) |
| Instant delivery | (N) |
| Integrated in the PDA | (N) |
| Route optimisation | (N) |
| Technical support | (N) |
| Reverse Logistics | (N) |
| Parcel box guaranteed | (N) |
| 24 hour access | (N) |
| Packs | Deliveries |
|---|---|
| Delivery to parcel box | (Y) |
| Proof of delivery | (Y) |
| Customer service | (Y) |
| Network support | (Y) |
| Delivery data | (Y) |
| Instant delivery | (Y) |
| Integrated in the PDA | (Y) |
| Route optimisation | (Y) |
| Technical support | (Y) |
| Reverse Logistics | (N) |
| Parcel box guaranteed | (N) |
| 24 hour access | (N) |
| Packs | Returns |
|---|---|
| Delivery to parcel box | (Y) |
| Proof of delivery | (Y) |
| Customer service | (Y) |
| Network support | (Y) |
| Delivery data | (Y) |
| Instant delivery | (Y) |
| Integrated in the PDA | (Y) |
| Route optimisation | (Y) |
| Technical support | (Y) |
| Reverse Logistics | (Y) |
| Parcel box guaranteed | (Y) |
| 24 hour access | (N) |
| Packs | Access |
|---|---|
| Delivery to parcel box | (Y) |
| Proof of delivery | (Y) |
| Customer service | (Y) |
| Network support | (Y) |
| Delivery data | (Y) |
| Instant delivery | (Y) |
| Integrated in the PDA | (Y) |
| Route optimisation | (Y) |
| Technical support | (Y) |
| Reverse Logistics | (Y) |
| Parcel box guaranteed | (Y) |
| 24 hour access | (Y) |
What they’re saying about us
Real time notifications
Works brilliantly well, they remind you each day so you don’t forget, and collection is quick and easy.
You can always collect your packages
This is a really useful service The end of parcel delivery problems Excellent
Zero contact
Great, brilliant, fabulous! I think it’s the very best way to get your deliveries if you want to avoid contact with the courier
24-hour service
I think it would be hard for me to live without my Citibox now I’m used to it being there 24 hours a day, and it’s so easy to use.
First-time success with our apps
