Cookies policy
Cookies policy
Both access and navigation through the Website accessible from the URL https://citibox.com/ (hereinafter, the Website), owned by Citibox Smart Services, SL, (hereinafter Citibox or the Holder, interchangeably) implies the use and download of own cookies on the terminal equipment or device from which navigation or access is made, in order to allow and optimize navigation and obtain statistical information on browsing habits, anonymously.
The consent of the Users, will allow the download of cookies, so that once the use of them has been accepted, the preferences will be remembered for future visits to the Website. At all times they can be removed and their use managed, although in this case, the Website may not work properly.
We encourage you to read this document, so that you know in detail the use of this technology on the Website.
What are cookies?
Cookies are small text files that are sent to the user's device or terminal, both from the Website that has been visited, and from third-party websites. Cookies are stored in the memory of the device used to navigate, for various purposes.
Consent
By accessing https://citibox.com/ we will offer you information about the use of this technology through the device with which you are accessing or browsing, asking you to give us your consent for it.
At any time you can revoke your consent on the use of this technology through the functions of your browser, deactivating cookies or blocking the possibility of being downloaded to your device or terminal. See section “4. Management and deactivation of cookies ”of this policy to obtain more information.
Liability
Although Citibox ensures adequate control of the content provided to its Users, we inform you that this Website may contain links to third party websites or allow the installation of cookies from companies outside Citibox. We are not responsible for the use, contents or any other consequence derived from the access or installation of these cookies or third party contents.
Cookies used at https://citibox.com/
Necessary (4)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Expiry | Type |
| __cf_bm | citibox.zendesk.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day | HTTP Cookie |
| __cfruid | citibox.zendesk.com | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | Session | HTTP Cookie |
| CookieConsent | citibox.com | Stores the user's cookie consent state for the current domain | 1 year | HTTP Cookie |
| ZD-suid | citibox.com | Unique id that identifies the user's session. | Persistent | HTML Local Storage |
Preferences (1)
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
| Name | Provider | Purpose | Expiry | Type |
| ZD-store | citibox.com | Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. | Persistent | HTML Local Storage |
Statistics (4)
| Name | Provider | Purpose | Expiry | Type |
| _ga | citibox.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP Cookie |
| _gid | citibox.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP Cookie |
| ZD-buid | citibox.com | Unique id that identifies the user on recurring visits. | Persistent | HTML Local Storage |
| ZD-currentTime | citibox.com | Registers the date and time for the user's latest visit to the website. | Persistent | HTML Local Storage |
Marketing (9)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Name | Provider | Purpose | Expiry | Type |
| _fbp | citibox.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP Cookie |
| _gcl_au | citibox.com | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | HTTP Cookie |
| fr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP Cookie |
| IDE | doubleclick.net | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year | HTTP Cookie |
| pagead/1p-conversion/# | google.com | Pending | Session | Pixel Tracker |
| pagead/1p-user-list/# | google.com | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. | Session | Pixel Tracker |
| pagead/landing | doubleclick.net | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | Session | Pixel Tracker |
| test_cookie | doubleclick.net | Used to check if the user's browser supports cookies. | 1 day | HTTP Cookie |
| tr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | Session | Pixel Tracker |
Unclassified (3)
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
| Name | Provider | Purpose | Expiry | Type |
| prism_# [x2] | citibox.com prism.app-us1.com |
Pending | 29 days | HTTP Cookie |
| workbox-precache-https___citibox_com_#precached-details-models | citibox.com | Pending | Persistent | IndexedDB |
Management and deactivation of cookies
If you want to revoke the consent granted to the use of cookies, at any time you can deactivate or block the use of this technology through the specific functions of the browser you are using.
Here is a list of instructions and links on the steps to follow for the activation, deactivation, deletion and management of cookies depending on the browser:
Safari
With Safari open, click Safari >> Preferences >> Privacy >> Cookies and website data and choose the desired option.
Learn more at https://support.apple.com/kb/ph21411?locale=en
Safari para iOS 11
In Safari, click on Settings >> Privacy and security >> Block all cookies.
Learn more at https://support.apple.com/en-en/HT201265
Google Chrome
With Google Chrome open, click on the Chrome menu icon >> Settings >> Show advanced options >> Privacy >> Content settings >> Cookies and configure it, according to your preferences.
Learn more at https://support.google.com/chrome/answer/95647?hl=en
Google Chrome on Android e iOS
With Google Chrome open, click on the Chrome menu icon >> Settings >> Show advanced options >> Privacy >> Content settings >> Cookies and configure it, according to your preferences.
Learn more at https://support.google.com/chrome/answer/95647?hl=en
Internet Explorer 11
Open mobile, press More >> Settings and customize the cookie settings according to your preferences
Learn more at https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Internet Explorer Mobile with Internet Explorer
Click on the Internet Explorer icon in the taskbar >> Tools >> Internet Options >> Privacy and customize the cookie settings according to your preferences.
Learn more at http://www.windowsphone.com/en-us/how-to/wp7/web/changing-privacy-and-other-browser-settings
Microsoft Edge
In the browser, click on More >> Settings >> Advanced settings >> Privacy and services >> Cookies and choose the desired option.
Learn more at https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Mozilla Firefox
With Firefox open, press the Menu button >> Preferences >> Privacy and security >> History >> Use a Personalized Configuration for History and customize the cookie settings according to your preferences.
Learn more at https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirect=no
Mozilla Firefox Mobile
With Firefox open, press the Menu button >> Settings >> Privacy >> Cookies and customize the cookie settings according to your preferences.
Para más información https://support.mozilla.org/en-US/kb/enable-or-disable-cookies-firefox-android
Opera
With Opera open, press Settings >> Options >> Advanced >> Privacy and security >> Content settings >> Cookies and customize the cookie settings according to your preferences.
Para más información https://support.mozilla.org/en-US/kb/enable-or-disable-cookies-firefox-android
Opera Mobile
With Opera open, press Settings >> Options >> Advanced >> Privacy and security >> Content settings >> Cookies and customize the cookie settings according to your preferences.
Learn more at https://help.opera.com/en/latest/web-preferences/#cookies
If you have any questions, do not hesitate to write to us through the following email address: hola@citibox.com or if you prefer, you can write to us at Calle Menorca 3, floor 2, 28009, Madrid (Spain) to the attention of the holder.
Cookies policy updates
We may update the website's cookie policy due to requirements of the applicable regulations at any time, technical reasons or changes in the services offered by Citibox. Therefore, we recommend you to review this policy periodically in order to be adequately informed about how and why we use cookies and other technologies.
