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Contact us so that we can sort it out for you.

Contact Citibox
Contact Citibox
Contact Citibox


We’ll call you, or if you prefer, you can write to us

To contact us, use the ‘Need some help?’ button that you’ll see at the bottom of this screen on the right. Leave us your phone number or email address and let us know what your query is about, and we’ll get back to you as soon as possible. Our opening hours are:

Monday to Friday
From 9 a.m to 9 p.m

From 10 a.m to 2 p.m

Contact Citibox
Contact Citibox


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Send us an email to  or read our help center  you will find answers to your main questions.


What they’re saying about us

Real time notifications

Works brilliantly well, they remind you each day so you don’t forget, and collection is quick and easy.


You can always collect your packages

This is a really useful service The end of parcel delivery problems Excellent.


Zero contact

Great, brilliant, fabulous! I think it’s the very best way to get your deliveries if you want to avoid contact with the courier.


24-hour service

I think it would be hard for me to live without my Citibox now I’m used to it being there 24 hours a day, and it’s so easy to use.