Have a question or need some help?
Contact us so that we can sort it out for you.
HOW AND WHEN
We’ll call you, or if you prefer, you can write to us
To contact us, use the ‘Need some help?’ button that you’ll see at the bottom of this screen on the right. Leave us your phone number or email address and let us know what your query is about, and we’ll get back to you as soon as possible. Our opening hours are:
Monday to Friday
From 9 a.m to 9 p.m
Saturdays
From 10 a.m to 2 p.m
MORE OPTIONS
You can also...
Send us an email to atencionalcliente@citibox.com or read our help center you will find answers to your main questions.
What they’re saying about us
Real time notifications
Works brilliantly well, they remind you each day so you don’t forget, and collection is quick and easy.
You can always collect your packages
This is a really useful service The end of parcel delivery problems Excellent.
Zero contact
Great, brilliant, fabulous! I think it’s the very best way to get your deliveries if you want to avoid contact with the courier.
24-hour service
I think it would be hard for me to live without my Citibox now I’m used to it being there 24 hours a day, and it’s so easy to use.
